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\u6211\u4eec\u5176\u5b9e\u4e0d\u662f\u5355\u4e00\u5b64\u7acb\u7684\u7cfb\u7edf\uff0c\u6211\u4eec\u8ddf\u524d\u53f0\u7684PMS\u9ad8\u5ea6\u96c6\u6210\u3002<\/p>\n\n\n\n \u6211\u8bb2\u4e2a\u4f8b\u5b50\uff0c\u623f\u6001\u6216\u8005\u662f\u4f4f\u5ba2\u4fe1\u606f\uff0c\u6211\u6628\u5929\u5c31\u78b0\u5230\u4e86\uff0c\u524d\u53f0\u7ed9\u6211\u505a\u4e86\u4e00\u5f20\u623f\u5361\uff0c\u5230\u7535\u68af\u53e3\u6709\u68af\u63a7\u8fdb\u4e0d\u53bb\uff0c\u53c8\u62d6\u4e86\u884c\u674e\uff0c\u6ca1\u6709\u8fd9\u5957\u7cfb\u7edf\u53c8\u5230\u524d\u53f0\u8bf4\u5361\u4e0d\u884c\u3002<\/p>\n\n\n\n \u5982\u679c\u6709\u8fd9\u5957\u7cfb\u7edf\u5c31\u53ef\u4ee5\u76f4\u63a5\u901a\u8fc7\u8fd9\u4e2a\u7cfb\u7edf\u8ddf\u9152\u5e97\u6709\u89e6\u8fbe\uff0c\u8fc5\u901f\u7684\u80fd\u591f\u89e3\u51b3\uff0c\u670d\u52a1\u5458\u4e5f\u80fd\u770b\u5230\uff0c\u4e00\u822c\u7684\u6d41\u7a0b\u90fd\u662f\u8ddf\u5ba2\u4eba\u786e\u5b9a\u597d\u4fe1\u606f\u624d\u5f00\u623f\u95f4\u7684\u3002<\/p>\n\n\n \u5bf9\u4e8e\u9152\u5e97\u6765\u8bb2\uff0c\u4fe1\u606f\u5316\u8d77\u6b65\u662f\u6bd4\u8f83\u65e9\u7684\uff0c\u4eceDOS\u5c31\u5f00\u59cb\u6709\u4e86\uff0c\u4f46\u662f\u5f80\u5f80\u8d8b\u52bf\u63a8\u52a8\u529b\u6bd4\u5de5\u4e1a\u5236\u9020\u4e1a\u7f13\u6162\u4e00\u70b9\uff0c\u8fd9\u4e00\u5757\u7684\u5de5\u4f5c\u8fd8\u662f\u86ee\u4f20\u7edf\u7684\uff0c\u6240\u4ee5\u8bf4\u8fd9\u5957\u7cfb\u7edf\u57fa\u672c\u4e0a\u5c31\u586b\u8865\u4e86\u5ba2\u623f\u7684\u4fe1\u606f\u5316\u7a7a\u767d\u3002<\/p>\n\n\n\n \u7b2c\u4e8c\u4e2a\u5c31\u662f\u63d0\u9ad8\u4e86\u5ba2\u4eba\u7684\u4f53\u9a8c\uff0c\u7b2c\u4e09\u4e2a\u5c31\u662f\u63d0\u9ad8\u4e86\u6574\u4f53\u7684\u6548\u7387\uff0c\u56e0\u4e3a\u51cf\u5c11\u4e86\u4e0d\u5c11\u7684\u73af\u8282\uff0c\u7b2c\u56db\u4e2a\u8282\u7701\u5f88\u591a\u7684\u6210\u672c\uff0c\u5305\u62ec\u4eba\u5458\u901a\u8fc7\u8fd9\u5957\u7cfb\u7edf\u8282\u7701\u4e86\u597d\u51e0\u4e2a\u9152\u5e97\uff0c\u81f3\u5c11\u662f\u5c11\u4e863\u4e2a\u4eba\u6216\u8005\u662f6\u4e2a\u4eba\uff0c\u4e00\u534a\u4e00\u534a\u7684\u5c11\u3002\u6211\u4eec\u7684\u7cfb\u7edf\u4e5f\u53c2\u52a0\u4e86\u4e00\u4e9b\u5956\u9879\uff0c\u83b7\u5f97\u4e86\u4e00\u4e9b\u8bc1\u4e66\u3002<\/p>\n\n\n\n \u534e\u4e1cCIO\u5927\u4f1awww.ecio.com.cn<\/mark><\/p>\n\n\n The two-day ECIO 2020 East China CIO Conference was successfully held in Shanghai. There are five venues in the two days of this conference. In the main venue, celebrities gathered to discuss “New future and new exploration of digital intelligence”. Major figures from various industries gathered in the forum to exchange and discuss four themes: “Process and change”, “New technology and innovation”, “smart manufacturing and interconnection”, and “Security and infrastructure”.<\/p>\n\n\n\n This conference gathered CIOs from Jiangsu, Zhejiang, Shanghai and other eastern coastal areas to attend, a total of more than 3,000 people registered for registration, is a huge industry event, promote the industry exchange in the late stage of the epidemic.<\/p>\n\n\n\n Invited by CXO UNION and the organizing committee of CIO Conference of East China, Mr. Lai Zhuojia, General Manager of IT of Zhejiang Tourism and Dielai Hotel Group, attended the summit and delivered a keynote speech on Hotel Digital Operation.\u534e\u4e1cCIO\u5927\u4f1awww.ecio.com.cn<\/mark><\/p>\n\n\n Zhejiang Tourism Die Lai is a wholly-owned company, mainly responsible for the hotel business investment operation and management of a group company. This hotel is distributed in 11 provinces, 22 cities, is also one of the top 60, mainly butterfly Lai Sanshe, butterfly Lai Ya Valley and so on.<\/p>\n\n\n Everyone has stayed in a hotel, a room, how do you turn a dirty room into a sellable room?\u534e\u4e1cCIO\u5927\u4f1awww.ecio.com.cn<\/mark><\/p>\n\n\n\n The waiter starts to clean, through these records, change the sheets, item number and so on, report for repair, when the waiter finishes, it will be submitted to the foreman for ward round, after the completion, it can be sold, the whole process is like this. Including all the services, adding a bottle of water and so on are handled through the system.<\/p>\n\n\n Internally, one is the communication between superiors and subordinates, including the balanced communication of each level, there may be errors, room will be missed, room number will be reported wrong, etc.<\/p>\n\n\n All the processes are known through phone calls, which rooms have been cleaned and which rooms have been taken out, so there is no real-time management.<\/p>\n\n\n When something goes wrong, you have to go back through a lot of books to see it.<\/p>\n\n\n The maid gets the phone every day, and it tells her which rooms you have to clean today.<\/p>\n\n\n\n Which rooms are priority? After the attendant login mobile phone to confirm the room, come in after the main is to do 3 things: one is to clean the room; The second is to check whether these facilities and equipment to repair; The third thing is to replace these items, bed sheets to change, six-piece sets, toothbrushes, tea sets.<\/p>\n\n\n\n After these operations are completed, the work can be finished. Similarly, all the information processes in this piece are PMS to the front desk, which is the ERP of our whole process.\u534e\u4e1cCIO\u5927\u4f1awww.ecio.com.cn<\/mark> What does the foreman do? When you enter the room, the engineering department will come to repair you after you have applied for repair. The second is to rate the quality of housekeeping; And the third one is the room. Originally, we call the switchboard, or the front desk to change, directly after checking out to change the room state to sell, which reduces the link.<\/p>\n\n\n The customer service process has also been adjusted. I asked for a bottle of water, made a phone call to the hotel, and then sent the corresponding waiter to the door to deliver the water. Now the customer or the employee calls the switchboard. In general, the switchboard will be assigned to the room service center of a hotel, so that the personnel will be concentrated and ordered to the executor through the system. The executor will assign workers according to the logic I set before.<\/p>\n\n\n\n The same is to send a bottle of water, different areas of the time set is not the same, for example, send a bottle of water for 5 minutes, the waiter is not done will be reported to the foreman, the foreman feels not urged to report to the manager or general manager, so as to improve the quality of service.<\/p>\n\n\n\n It is very simple for the waiter to receive the task, because we also take into account a lot of front-line employees, aunts or engineers or low level of education, as far as possible with some simple operations to let them do, click on the finish.<\/p>\n\n\n\n The project is a little more complex, will encounter a lot of problems. Some are materials, some customers can not be repaired, and so on these are taken into account. The engineering department will confirm with the Housekeeping Department after the repair.<\/p>\n\n\n\n Because sometimes, the engineering department and housekeeping department are very delicate, always stand on their own departmentalism. Through this system, in our later implementation process, the two departments were very friendly and both explained things clearly in the system without any buck-passing.<\/p>\n\n\n Now the new generation likes to use mobile phones, they don’t even make phone calls. So we developed a small program, the Gold Butler Service, through these buttons for free service. Are the use of large ICONS and words, let the waiter understand the quick operation.<\/p>\n\n\n Energy management is coupled with some Internet of Things technology for real-time data acquisition. There is also a piece of equipment management, all equipment management ledger digitization, easy to find. There is also a maintenance, such as the elevator every equipment is maintenance cycle, do real-time reminders.<\/p>\n\n\n The system automatically generates the report to the management team, can know the day before how many rooms, how many maintenance rooms, cleaning rooms, sister-in-law efficiency, including the distribution of materials, which is the peak of service? This can be a reasonable arrangement of materials and personnel.<\/p>\n\n\n\n This piece is that we have done cooperation with wechat, through the golden room card this piece of real-time to do some subdivision marketing activities, this we are also used.<\/p>\n\n\n\n We are not a single isolated system. We are highly integrated with the PMS on the front desk.<\/p>\n\n\n\n Let me give you an example, room status or guest information, which I met yesterday. The front desk made a room card for me, but I couldn’t get in because of the ladder control at the elevator entrance, and I dragged my luggage. Without this system, I told the front desk that the card was not good.<\/p>\n\n\n\n If you have this system, you can directly touch the hotel through this system, quickly can be solved, the waiter can also see, the general process is to determine the information with the guests before opening the room.<\/p>\n\n\n For the hotel, the informationization start is relatively early, from DOS began to have, but often the trend driving force is slower than the industrial manufacturing industry, this piece of work is quite traditional, so this system basically fills the information blank of the guest room.<\/p>\n\n\n\n The second is to improve the guest experience, the third is to improve the overall efficiency, because a lot of links are reduced, the fourth is to save a lot of costs, including personnel through this system to save several hotels, at least 3 or 6 people, half and half less. Our system has also entered some awards and obtained some certificates.\u534e\u4e1cCIO\u5927\u4f1awww.ecio.com.cn<\/mark><\/p>\n\n\n\n \u66f4\u591a\u5609\u5bbe\u7cbe\u5f69\u53d1\u8a00\u53ef\u5173\u6ce8\u534e\u4e1cCIO\u5927\u4f1a<\/a>\u7f51\u7ad9\u6216\u6570\u5b57\u5316\u8f6c\u578b\u5c55<\/a>\u516c\u4f17\u53f7<\/p>\n","protected":false},"excerpt":{"rendered":" \u672c\u6b21\u5927\u4f1a\u4e91\u96c6\u4e86\u6c5f\u6d59\u6caa\u7b49\u4e1c\u90e8\u6cbf\u6d77\u5730\u533a\u7684CIO\u53c2\u52a0\uff0c\u603b\u8ba1\u8d85\u8fc73000\u4eba\u6ce8\u518c\u62a5\u540d\uff0c\u662f\u4e00\u6b21\u89c4\u6a21\u5de8\u5927\u7684\u884c\u4e1a\u76db\u4f1a\uff0c\u4fc3\u8fdb\u4e86\u75ab\u60c5\u540e\u671f\u7684\u884c\u4e1a\u4ea4\u6d41\u3002<\/p>\n \u6d59\u65c5\u8776\u6765\u9152\u5e97\u96c6\u56e2IT\u603b\u7ecf\u7406\u6765\u5353\u4f73\u53d7CXO UNION\uff08CXO\u8054\u76df\uff09\u3001\u534e\u4e1cCIO\u5927\u4f1a\u7ec4\u59d4\u4f1a\u9080\u51fa\u5e2d\u672c\u6b21\u5cf0\u4f1a\uff0c\u5e76\u53d1\u8868\u300a\u9152\u5e97\u6570\u5b57\u5316\u8fd0\u8425\u300b\u7684\u4e3b\u9898\u6f14\u8bb2\u3002<\/p>\n","protected":false},"author":1,"featured_media":63,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[636,70],"tags":[19],"class_list":["post-62","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-asia-pacific-cxo-forum","category-cio-conference-in-east-china","tag-19"],"_links":{"self":[{"href":"http:\/\/www.ecio.com.cn\/index.php\/wp-json\/wp\/v2\/posts\/62","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.ecio.com.cn\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.ecio.com.cn\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.ecio.com.cn\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.ecio.com.cn\/index.php\/wp-json\/wp\/v2\/comments?post=62"}],"version-history":[{"count":2,"href":"http:\/\/www.ecio.com.cn\/index.php\/wp-json\/wp\/v2\/posts\/62\/revisions"}],"predecessor-version":[{"id":7761,"href":"http:\/\/www.ecio.com.cn\/index.php\/wp-json\/wp\/v2\/posts\/62\/revisions\/7761"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/www.ecio.com.cn\/index.php\/wp-json\/wp\/v2\/media\/63"}],"wp:attachment":[{"href":"http:\/\/www.ecio.com.cn\/index.php\/wp-json\/wp\/v2\/media?parent=62"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.ecio.com.cn\/index.php\/wp-json\/wp\/v2\/categories?post=62"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.ecio.com.cn\/index.php\/wp-json\/wp\/v2\/tags?post=62"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}二、演讲节选<\/h2>\n\n\n\n
\u534e\u4e1cCIO\u5927\u4f1awww.ecio.com.cn<\/mark><\/p>\n\n\n（一）酒店运营的四大痛点<\/h3>\n\n\n
①内部沟通低效<\/h4>\n\n\n\n
<\/p>\n\n\n②对客服务管理无序<\/h4>\n\n\n\n
③纸质台账查错<\/h4>\n\n\n\n
④没有数据支撑决策<\/h4>\n\n\n
（二）酒店服务平台的五大板块<\/h3>\n\n\n
①房务华东CIO大会www.ecio.com.cn<\/mark>\n<\/h4>\n\n\n\n
\u670d\u52a1\u5458\u70b9\u5b8c\u4ee5\u540e\uff0c\u9886\u73ed\u5c31\u4f1a\u63a5\u5230\u4efb\u52a1\uff0c\u539f\u6765\u9886\u73ed\u57fa\u672c\u4e0a\u5206\u533a\u57df\u7ba1\u6d41\u7a0b\u7684\u662f\u5728\u5de1\u67e5\u7684\uff0c\u5de1\u67e5\u5230\u4e00\u95f4\u5c31\u8fdb\u623f\uff0c\u8fd9\u4e2a\u901a\u8fc7\u624b\u673a\u62a5\u9a6c\u4e0a\u5c31\u80fd\u770b\u5230\u8fd9\u4e2a\u4fe1\u606f\u3002<\/p>\n\n\n\n②对客服务<\/h4>\n\n\n\n
③客服<\/h4>\n\n\n\n
④能耗管理<\/h4>\n\n\n\n
⑤报表<\/h4>\n\n\n\n
（三）平台的成效<\/h3>\n\n\n\n
翻译：<\/h2>\n\n\n\n
Zhejiang Tourism Die Lai Hotel Group<\/h3>\n\n\n\n
Speech excerpt<\/h3>\n\n\n\n
Four pain points of hotel operation<\/h4>\n\n\n
① Internal communication is inefficient<\/h5>\n\n\n\n
(2) disordered customer service management<\/h5>\n\n\n\n
③ The paper ledger is checked incorrectly<\/h5>\n\n\n\n
(4) There is no data to support decision-making<\/h5>\n\n\n
Five sections of the hotel service platform<\/h4>\n\n\n
① housing affairs<\/h5>\n\n\n\n
After the waiter finished, the foreman will receive the task, the original foreman is basically in the regional management process is in the inspection, inspection to a room, this through the mobile phone immediately can see this information.<\/p>\n\n\n\n(2) Customer service<\/h5>\n\n\n\n
③ Customer service<\/h5>\n\n\n\n
④ Energy consumption management<\/h5>\n\n\n\n
⑤ Report华东CIO大会www.ecio.com.cn<\/mark>\n<\/h5>\n\n\n\n
Effectiveness of the platform<\/h4>\n\n\n\n